Problem: Disconnected time capture leaves payroll and client billing data misaligned.
Solution: BreakMetric streams every clock event into a normalized ledger so finance trusts the same source as operations.
Impact: Accurate time costs and revenue assurance keep forecasts reliable.
Problem: Supervisors lose visibility into agent states and reactive coaching lags.
Solution: Continuous attendance events and live state maps highlight adherence in seconds.
Impact: SLA gaps shrink and frontline managers act with confidence.
Problem: Manual schedules routinely drift from compliance rules and actual coverage.
Solution: BreakMetric validates rosters against labor policies and live capacity, surfacing deviations immediately.
Impact: Teams stay compliant and staffing plans remain defensible.
Problem: Leadership lacks a single view to correlate time, attendance, and schedule adherence.
Solution: BreakMetric synthesizes these signals into digestible operational metrics and dashboards.
Impact: Executives make faster, data-backed decisions to safeguard service quality.