A connected record
Bring shift events, daily attendance and payroll-ready time detail into the same operational conversation.
The people. The plan. The working day.
Better visibility.
More connected teams.
BreakMetric brings recorded time, attendance, schedules and operational insight into connected workspaces. Our focus is practical: help people understand the day, spot the gaps and make informed decisions.
Clarity for your workforce.One connected operation.
Different perspectives. Shared context.
Why BreakMetric
Make the working day
easier to understand.
Give agents a focused workspace, supervisors timely visibility and workforce teams the detail behind the numbers.
Visibility when it matters
See current agent states, coverage and schedule compliance, then explore the individual activity behind them.
Plans with context
Connect shifts, breaks and lunch with actual activity, attendance codes and leave capacity.
Operational pillars
From recorded time
to a clearer decision.
Start with the workflows you need. Build a module scope that fits the way your organization works.
Time intelligence
Capture shifts, breaks, lunch and activity. Keep daily totals and event history available for operational review.
Recorded time · Daily activityAttendance visibility
Review daily attendance, lateness, absence codes and headcount. Read the summary and agent-level matrix together.
Attendance · HeadcountSchedule alignment
Plan the day, manage exceptions and compare scheduled time with recorded activity and available capacity.
Scheduling · Adherence · Leave DeskOperational perspective
Review adherence, shrinkage and agent performance across dates, with the detail needed to understand the result.
Insight · PerformanceHow we approach the product
Useful by design.
Scoped around your operation.
A clear interface matters. So do sensible access boundaries and an agreed rollout.
Practical workflows
Keep relevant actions and their operational context close together, with focused workspaces for different responsibilities.
Assigned access
Use roles and organization scopes to define which records and actions an authorized user can access.
A flexible starting point
Agree on modules, licensed users, support and implementation scope in a tailored proposal. Commercial terms are negotiable.
Let's connect the pieces
Bring us your workflow.
Tell us about your team and the operational questions you need to answer. We will walk through the platform and discuss the right scope.