Time tracking
Record shifts, breaks, lunch and auxiliary activity. Keep daily totals and event history close to the people doing the work.
Agent Time TrackerA connected workforce. A clearer operation.
Every shift.
One clear view.
From time tracking to live performance, bring your workforce workflows together in BreakMetric Control Center. Give your team the visibility to plan, act and improve.
Plans from US$4 / user / month. Built around your needs. View pricing →
✓ Browser-based workspace✓ Role-based access✓ Flexible commercial terms
CONTROL CENTER Real product. Demo data.
Realtime MonitorFollow agent presence, live states and schedule compliance in one operational view.
Screenshots advance automatically every 5 seconds. Keyboard focus holds a view. Focus this showcase and press Space to pause or resume rotation.
Plan the daySchedules and coverage
See the shiftPresence and attendance
Understand the gapsAdherence and shrinkage
Move togetherA shared operational view
Meet your workspace
Your operation.
Connected and in focus.
See the actual BreakMetric interface. These screenshots use fictional demonstration data, so you can explore the product without exposing anyone’s information.
Actual interfaces · Fictional demonstration data
Live operations
A real-time pulse on your team.
See availability, breaks, lunch, offline time and schedule compliance in one view. Expand an agent for a closer look at their activity.
Walk through it with us Actual interface · Demonstration dataMore than a time tracker
A complete working day.
A connected set of tools.
Operational modules, supporting workflows and the controls behind them. Choose the scope your organization needs, without adopting every module at once.
Scheduling
Create reusable templates and review shifts, supervisors, lunch and breaks through day, week and custom-range views.
Schedule Templates · Schedule ViewerAttendance
Review attendance, lateness and absence codes across dates. Turn daily exceptions into a clearer operational record.
Attendance CenterRealtime operations
Bring agent presence, elapsed state duration and schedule compliance into one live view, with expandable agent-level detail.
Realtime MonitorAdherence
Compare scheduled work, breaks and lunch with recorded activity. Identify where actual timing differs from the plan.
Adherence ReportShrinkage analysis
Review productive capacity and time away to make staffing conversations more informed and operational losses easier to understand.
Shrinkage AnalysisPayroll hours
Review recorded hours, approved adjustments and exports for payroll preparation. Keep the underlying time detail available for each review.
Payroll Hours CenterAgent performance
Review agent-level working time and operational metrics across dates to understand individual activity and performance.
Agent PerformanceDaily activity
Give agents their own summary, activity timeline and time distribution for the selected date range.
Agent Activity DashboardSchedule exceptions
Manage changes to the scheduled day and review exceptions without losing the context of the original plan.
Scheduler ExceptionsLeave Desk
A separate project workspace for daily leave capacity, individual and bulk requests, approvals and request history.
Dedicated Leave DeskModule selection, support and rollout are agreed in your proposal. A commercial plan does not grant platform-owner access.
For the people behind the operation
One platform.
Different perspectives.
Keep agents, supervisors and workforce teams connected to the part of the operation they need to see.
Agents get a focused workspace.
Track the shift, review daily activity and see the schedule without navigating the whole management suite.
Supervisors see what needs attention.
Follow live states, attendance and schedule compliance, with agent-level detail when it matters.
Workforce teams get the wider picture.
Connect schedules, adherence, shrinkage, payroll-ready time and leave capacity around the same operation.
A starting point, not a rigid package
Start at US$4.
Build the right fit.
Pick a reference plan, then let’s align the users, modules and support with your operation. Every plan is open to negotiation.
Let’s look at your operation
Bring your workflow.
We’ll bring the workspace.
Tell us about your team, your current process and the modules you need. We’ll walk through BreakMetric and prepare a tailored proposal.
Book a demo Contact BreakMetric →No automatic enrollment or payment.